mycar Tyre & Auto lives up to its promise of People First in new campaign via TBWA\Sydney
mycar Tyre & Auto, one of Australia’s largest networks with 276 stores is living up to its ‘People First’ promise with a new campaign via TBWA\Sydney that recognises that drivers have unique needs based on their individuality.
For the team of auto experts at mycar Tyre & Auto, taking care of cars isn’t complicated, but they understand that caring for people is a little bit more complex.
A logbook service isn’t simply a logbook service when there’s a cat lover with a thumping stereo involved; the surprise and delight of a free puncture repair when your tyre gets a hole; a regular brake repair acts as a much-needed break for a weary driving instructor.
Says Adele Coswello, chief customer officer at mycar Tyre & Auto: “We have been on a journey to show how we demonstrate care beyond the car by putting people first. As a brand, we want to be famous for the care we provide to our customers and our people, and we know that comes with understanding the individuality of customers. At mycar, we don’t just see the car that needs to be serviced, or have its tyres changed. We see the people behind the car, and the talented team of technicians that bring it to life. In our second iteration of our People First campaign we communicate this in a humorous and memorable way that reflects the values of our brand.”
Says Bec Johnson-Pond, creative director at TBWA\Sydney: “For this iteration we wanted to continue the brand tone that’s already been established, while leaning into more product specific offerings. Tyre and auto isn’t a category that’s typically known for disruption. It’s great to work with a brand that genuinely aims to bring its promise – People First – across its work and do so with craft and care.”
The campaign is running across TV, radio, BVOD, OOH, TLA, social and digital display.
mycar Tyre & Auto
Adele Coswello – Chief Customer Officer
Cynthia Fernandez – Head of Marketing
Creative Agency: TBWA\Sydney
Media Agency: Hearts & Science
PR & Social Agency: Eleven
Production: Raskols
Director: Robin Walters
Photographer: Ingvar Kenne, Pool Collective
4 Comments
What a contrived strategy and even more contrived execution. A solution looking for a problem.
An ad campaign can’t live up to a promise. It is the promise.
It’s the delivery of the service that has to live up to being people first.
Hopefully it does!
What did the last person do to make him pass out like that at the end?
LOL’d at the drawn out music and lolly scene.